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Terms & Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. If you are still dissatisfied with the color or texture of your purchase, any future returns must be done at your expense.
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Order Processing
Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. All orders received before 5:00 pm are processed the following business day. Orders placed over the weekend will be processed first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Return policy
At kpfin we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our office in Mount Vernon, NY. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Tressence verifies and agrees that the product is defective in any way, Tressence will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Tressence will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Tressence does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
Exchanges
From time to time, kpfin, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our address. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 14-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a kpfin Representative at 914-656-4446 and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If kpfin verifies and agrees that the product is defective in any way, kpfin will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. kpfin will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If kpfin does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.
We understand the costs of having to remove the extensions may be significant. As such, kpfin will gladly provide a credit of $75 to the customer towards a future kpfin Hair purchase if, and only if, the product is determined by kpfin to be defective. This policy is effective 9/7/2012. Any customer that has hair deemed defective that is replaced on or after this date will receive a $75 voucher that can be used with online orders only. The vouchers may not be redeemed online. Customers have one year to redeem the voucher.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. Info@hookahshisha.us
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-914-656-4446. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
International Shipments
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Policy Changes
kpfin Hair LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability
kpfin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. kpfin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Copyrights, And Other Rights
kpfin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. kpfin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Images of people or places displayed on the kpfin Hair site are either the property of, or used with permission by, kpfin Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the kpfin Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by kpfin Hair on this site may be the subject of other intellectual property rights owned by kpfin Hair. Any such right that is not expressly licensed hereunder is reserved by kpfin Hair.
Trademarks
kpfin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. kpfin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, kpfin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Submissions
Apart from your personal information, any communication or material you send to the kpfin Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the kpfin site may be used by kpfin for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to kpfin Hair, you irrevocably transfer and assign to kpfin, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. kpfin Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the kpfin Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
Discounted Products
Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at hookahshisha.us using any of the following: Promotional (Promo) Codes, kpfin Pink Certificates, or any other discounting method provided by kpfin Hair, LLC may be exchanged within 14 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 14 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example if the sale was on any length of STEAM Body Wave and the customer wants to exchange it for another length of Pure Body Wave, they can get the sale price for the exchanged item. If they exchange the STEAM Body Wave hair for STEAM Straight hair, the discount will not apply.
Prizes and Compensation
Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned.
The 14 Calendar day Product Defect Policy will apply for Discounted Products and Prizes and Compensation.
No sale is final until approved by kpfin. kpfin reserves the right to withhold approval at its sole discretion.